Becoming a parent for the first time includes many exhausted middle-of-the-night moments of overwhelm when you just want to be able to ask an expert what to do. During one of those late-night moments with her now-8-month-old daughter Ray, Enablement Manager Destiny turned to Maven—at the time, a new benefit offered by her employer, ServiceTitan—and it was a “lifesaver”.

We talked to Destiny about all things parenting, her return-to-work during the pandemic, and what Maven has meant to her and her family.

Tell us about the first time you used Maven.

Destiny: I first used Maven when my daughter, Ray, was two months old and we were in desperate need of specialized sleep coaching. We turned to our Maven sleep coach again recently as Ray’s sleep had become completely unsustainable and we were so overwhelmed. Just to hear the guidance from our Maven sleep coach made us feel better, and she gave us an action plan that we’ve used quite a bit. It was incredible to feel like we knew what to do the next time we woke up to take care of Ray, and it really helped our sanity to not have to try to make decisions in the middle of the night with a crying baby.

How would you describe Maven to a colleague or friend?

Destiny: So many parent resources out there are opinions and forums. But Maven has experts! There are providers who are qualified to give you guidance and they have specializations, so you can bring a very specific question to a Maven provider and they are able to give you a very specific answer. That is so helpful because, as a new parent, you don’t have time to try to find experts, or if you have some kind of emergency or there’s something that isn’t really working, you usually don’t know what to do or where to go for help. It’s incredible to know that there will be an expert on my Maven app that has knowledge in whatever my parenting issue is, and I can likely get an answer today.

What does it mean to you that ServiceTitan provides Maven?

Destiny: I can’t imagine having another child without the amazing benefits ServiceTitan provides like Maven. I really don’t know what I would do without Maven as a parent. As somebody who had advocated for more support for new parents with ServiceTitan’s People team, I felt like I had been heard when they rolled out Maven. Providing Maven really shows that ServiceTitan cares about working parents.

“It’s incredible to know that there will be an expert on my Maven app that has knowledge in whatever my parenting issue is, and I can likely get an answer today.”

— Destiny

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What has surprised you most about Maven?

Destiny: When Ray was two-and-a-half months old, she had a fever and because of COVID-19, we really didn’t want to bring her to the hospital. I was able to book an appointment with a Maven Pediatrician within an hour! It was such a relief to be able to talk to an expert immediately who knew exactly what was going on and was able to tell us exactly what we needed to do. The Maven Pediatrician we spoke with made me feel way more confident as a mom; she seemed to genuinely care about us and I was really surprised by that.

The appointment was a lifesaver. Plus, to not have to make an appointment that’s two weeks out, then drive to the appointment, and wait in a waiting room—that is just amazing!

What was your return to work transition like, and how did Maven help?

Destiny: I was somebody who read all of the tips and listened to so many podcasts to really prepare, but I wanted to make sure I wasn’t missing anything, so I met with a Maven career coach. I told her what I was planning to do and what I was thinking about, and there was a lot I didn’t know or hadn’t thought about that she helped me plan for!

One of the things that has really helped is she suggested that I pump during work hours—even though I’m working from home due to the pandemic—so I wouldn’t be as interrupted and could own my schedule. That way, I can pump when I have time during my workday and Ray can eat when she’s hungry, and those things don’t always have to overlap. That’s been so helpful!


What do you wish someone would have told you before your pregnancy?

Destiny: All the things! When I was trying to get pregnant, I was asking a lot of questions of friends about the newborn stage and what it was like to go on maternity leave, and most people told me to wait until I was pregnant to start worrying about these things. But I’m a planner and I really wanted to have those conversations.

I was trying to plan my career at the same time I was planning my family. It felt like it wasn’t fair—I felt like there was all of this knowledge that was locked away that I wasn’t allowed to access until I got pregnant. And that was really hard because I wanted to be able to access that information and have those conversations.

Anything else you’d like to share about Maven?

Destiny: I feel so lucky to work for a company that offers Maven!

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