Troubleshooting or assistance email

HTML/Formatted Version

[FIRST NAME],

You have until [DATE] to complete your benefits selections — and if anything is slowing you down, now's the time to get it sorted.

Here's how to get help:

[Slack/Teams]: Drop your question in [#CHANNEL NAME]. The HR team monitors it daily and typically responds within [X hours]. It's also a good place to see questions other employees have already asked.

Email: Prefer to write it out? Reach us at [HR EMAIL]. We'll get back to you within [X business days].

1:1: If you'd rather talk it through, [book a time here / reach out to schedule] — especially useful if you're deciding between plans and want a human opinion.

Not sure what to ask? Here are the most common questions we're getting right now:

• "Which plan makes sense for someone in my situation?"
• "How do I add a dependent?"
• "What happens if I don't make a selection by [DATE]?"

Whatever's holding you up — ask. It's a lot easier to answer a question now than to fix a benefits situation in January.

[FIRST NAME, LAST NAME]
[TITLE] | [COMPANY]

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TL;DR Version: 

Questions about open enrollment for 2027 benefits? Slack us at [#CHANNEL], email [HR EMAIL], or book a quick 1:1. Deadline is [DATE] — don't wait until the last day to get unstuck.

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Plain-Text Version: 

Open enrollment closes [DATE]. If you have questions or are running into issues making your benefits selection, here's how to reach us:

Slack: [#CHANNEL NAME]
Email: [HR EMAIL]
1:1: [BOOKING LINK / CONTACT TO SCHEDULE]

We're monitoring all three. The sooner you ask, the more time you have to make the right call.

[SIGNATURE]

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