Your family-building benefit

Different countries have different regulations when it comes to fertility treatments, adoption and surrogacy. Maven can help you understand and navigate these complexities. Maven will not encourage you to pursue any particular pathway, provide guidance to in-person care where that care is prohibited under that country’s legal system, or directly provide legal advice of any kind. Our team is here to help you understand your options and give you the information to make informed choices. All members, regardless of where they are based, have access to the education content, virtual providers, and other features through Maven.

The Maven app and website are available in English, Spanish, French, and Canadian French. Providers on Maven speak more than 35 different languages, including English, Spanish, Mandarin, Hindi, French, German, Japanese, and Hebrew. Maven offers an additional 170 languages available through a real-time translator service similar to what you might experience in a hospital or clinic if you didn’t speak the same language as the providers. Your Care Advocate can help you find the right providers for your needs.

Yes, Maven provides services to people of all sexual orientations and gender identities. Note, the guidance and level of support from Maven will align with local regulations and customs. The Maven practitioners can provide support for LGBTQIA+ health questions and the Care Advocates can provide personalized recommendations.

Once you enroll in Maven you’ll receive a personal Care Advocate. Maven Care Advocates hold a registered nurse license, master’s degree in social work or other allied health background. Your Maven Care Advocate is available 24/7 to answer questions, recommend the best providers for your needs, advise you on local family-building guidelines and help you understand your benefits both on and off Maven.

No. You can book unlimited virtual appointments with the Maven network of virtual specialists for the duration of your enrollment period.

Amazon is providing unlimited access to Maven virtual care at no cost to you or your spouse/domestic partner.

The Maven benefit does not include financial coverage for treatments or services.

Maven provides additional support to your existing medical care as our providers include a range of specialists you might not have access to—including fertility awareness educators, wellness coaches and adoption coaches. Your Care Advocate can also help navigate your existing fertility benefits and assist with finding in-person providers. You should continue to see your in-person provider as needed.

Maven implements industry-leading encryption and data security practices to secure your personal health data. Additionally, Maven does not record video sessions, so any information you share with a Maven practitioner during your appointment will stay between you and that practitioner, unless you provide consent for them to share with another provider.

Eligible partners can sign up for their own account and benefit from Maven’s provider appointments, articles, videos, and virtual classes. Those enrolled in the Maven partner track will also receive content that’s specific to their experience.

Visit the Amazon-Maven landing page to sign up. Click “Activate your membership” on this page to get started and create an account with your personal email address. Once signed up, you’ll have the option to download the Maven Clinic app to your iOS or Android device for future use. If your spouse or domestic partner would like to use Maven, they will need to sign up on the Amazon-Maven website using your information to validate their own membership.