Meet Maven: Your family-building and pregnancy benefit from Amazon
Amazon's family-building benefit gives you and your eligible spouse/partner unlimited access to expert support at every stage - whether you're just starting to try for a baby, navigating fertility treatment, exploring adoption or surrogacy, or preparing for pregnancy and parenthood.
Join today for unlimited virtual appointments with specialists for fertility, adoption, and surrogacy, plus financial coverage for eligible treatments and expenses. If you are expecting, access unlimited virtual doula care for pregnancy, delivery, and postpartum support.
*Contact the Maven Care Team at support@mavenclinic.com or contact Amazon’s My HR with questions about your eligibility.
For Amazon employees in eligible countries outside of the US, please visit our dedicated page here.
For more information, see our FAQs below
Gain a village of experts and resources at your fingertips
Your Dedicated Care Advocate
Your Care Advocate acts as your personal healthcare concierge, connecting you with the right specialists, answering benefits questions, and guiding you through every step of your journey
Expert support when you need it
Video chat or message with top-rated fertility specialists and doulas at no cost to you (Amazon's got you covered!)
Family-building financial coverage
Financial support and reimbursement for fertility treatments, medications, adoption, surrogacy, and donor/tissue expenses
Sync your Oura data to Maven
Connect your Oura data for a real-time view of your sleep quality, stress levels, and daily health in the Maven app.
Gain real-time support for every score
Get answers from experts. Meet with nutritionists, wellness coaches, sleep coaches, doulas, reproductive nurses, and more.
Get personalized advice for your health goals
Learn what your Oura health scores mean for your family health goals. Get recommendations from Maven specialists on how your Oura scores can lead the way to better health, now and in the future.
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Maven takes care of my entire holistic body and mind, and I love that.
New mom Maria on getting access to Maven
Frequently asked questions
Who can use Amazon’s family-building benefit with Maven?
All fertility treatment and donor/tissue benefits are available to Amazon employees and spouses/partners enrolled in Amazon's Premera, Aetna, Cigna, or Kaiser health plans. You do not need an infertility diagnosis to access your family building benefit.
Adoption and Surrogacy reimbursement benefits are available to full-time, part-time, and reduced time employees working 20 hours or more (class F, H, and R). You can check your employee class on your A to Z profile.
Employees must complete 90 days of employment at Amazon before you or a spouse/partner can access in-person fertility treatment or incur eligible adoption/surrogacy/donor expenses.
Virtual care services are available immediately starting on day one of your employment at Amazon.
What can I get support with through Maven?
- Fertility and family-building
- Expert support for trying to conceive without treatment
- Fertility treatment guidance and care
- Referrals to top-rated fertility clinics in your area
- Adoption or surrogacy solutions
- Financial coverage and reimbursement for treatments, services, and medications
- Pregnancy with virtual doula care
- Top-rated doulas available 24/7
- Wellness resources
- Care for high-risk pregnancy needs
- Birth planning and childbirth education articles, classes, and virtual events
- Postpartum recovery resources
- Expert guidance on caring for newborns (feeding, bathing, sleep, and more)
How much does Maven cost, and how does it work with my health insurance?
Amazon is providing you unlimited access to Maven virtual care at zero cost to you or your spouse/partner. You can enjoy same-day virtual appointments with Maven providers, with no coverage or out-of-pocket costs to worry about.
What languages does Maven provide services in?
The Maven app and website are available in English, Spanish, French, and Canadian French. Providers on Maven speak more than 35 different languages, including English, Spanish, Mandarin, Hindi, French, German, Japanese, and Hebrew. Maven offers an additional 170 languages available through a real-time translator service similar to what you might experience in a hospital or clinic if you didn’t speak the same language as the providers. Your Care Advocate can help you find the right providers for your needs.
What if I already have an in-person provider?
That’s great! You can use Maven’s virtual specialists for guidance and second opinions from top-rated providers that are available 24/7 (even at 2am!). Our virtual providers include specialists you might not have access to—from Fertility Awareness Educators and Reproductive Endocrinologists, to Wellness Coaches and Doulas.
What can a Maven Care Advocate do for me?
Maven Care Advocates hold a registered nurse license, master’s degree in social work or other allied health background. Your Maven Care Advocate is available 24/7 to answer questions, recommend the best providers for your needs, and find in-person providers in your area.
Does Maven provide services for employees who identify as LGBTQIA+?
Yes, Maven supports people of all sexual orientations and gender identities. We can answer LGBTQIA+ health questions and offer personalized recommendations for providers and care options that match your preferences.
Is there a limit to how many virtual care appointments I can have?
No. You can book unlimited virtual appointments with the Maven network of virtual specialists.
What kind of financial coverage can I expect to receive for fertility treatment or services?
The level of financial coverage you receive is similar across all Amazon health plans, but may look a little different depending on the plan you enrolled in. Employees enrolled in an Amazon Premera medical plan will have access to 1 Maven cycle per member, with 12 credits to cover your care. Employees enrolled in an Amazon Aetna, Cigna, or Kaiser medical plan will have access to a $25,000 lifetime cap per member to cover your care. These coverage models are comparable to each other and will not impact your care.
If your spouse/partner is also enrolled in an Amazon health plan, they can also access 1 full cycle or $25,000 lifetime cap separate from yours. Maven’s Member Benefit Services team can help you understand how to navigate your benefits through Maven.
What should I expect if I’ve been using Progyny for fertility support?
If you filed claims with Progyny prior to 2024, your remaining benefit transitioned to Maven.
Is my personal health data secure?
Maven implements industry-leading encryption and data security practices to secure your personal health data. Additionally, Maven does not record video sessions, so any information you share with a Maven practitioner during your appointment will stay between you and that practitioner, unless you provide consent for them to share with another provider.
